Subscriber Churn Reason in Telecommunication
What’s predicting churn in Telecommunications apart from tariff Plans What Churn[Port Out ] figure says in India Actual Scenario :- Operator AA-62% Churn towards Operator -BJ and 37% towards Operator- CV RCA-1.Whichever customer move from AA to BJ/CV operator through port out process 43% was unsatisfied with AA network and 46% due to differential tariff plans and 11% didn't concluded RCA-2. 43% of AA operator which was churn towards BJ/CV due to network related issue 17% was facing indoor coverage issue and 12% was expecting unlimited 5G that BJ was offering ] Conclusion :- Out of 100 churn from AA towards BJ/CV , 43 were experienced network issue and 46 having tariff plan issue . out of 43 churn due to network , 17 contribution towards coverage and 12 with Unlimited 5G expectation . So we should add these 12 cases into tariff plans so final tally are below Business Matrix/Tariff Plan - 46+12 =58 Network Matrix- 43-12=31 [ Indoor Coverage- 17 , Voice/Data Exp-14 ] What Demogra